Customer Service in Higher Education – A Values Approach
December 13, 2023
Presenter: Steve Smith, Director of Higher Education Services, Trellis Strategies
December 13, 2023
Presenter: Steve Smith, Director of Higher Education Services, Trellis Strategies
December 14, 2023
This IN PERSON event will dissect the intention and heart applied to processes and programs at postsecondary campuses where the student perspective is the primary guide. Successfully supporting students through their education journey requires considering all aspects of operations through the student lens and our panelists will explain how they do this on their campuses.
January 18, 2024
This VIRTUAL discussion will provide context to the population who are not applying to postsecondary education after high school. We will discuss characteristics of this audience and factors that influence their decisions
February 22, 2024
Join us VIRTUALLY February 22, 2024 for our Solutions Summit addressing obstacles people face along their postsecondary education journey.
April 24, 2024
Join us for data-driven conversations about student basic needs including mental health, childcare, food, housing, and transportation. Plus get a first look at new Trellis Strategies Student Financial Wellness Survey data!
May 7, 2024
Join us for a presentation of key findings from Trellis's Student Financial Wellness Survey. The fall 2023 results, which include responses from more than 63,000 students from 142 institutions, provide insights about financial behaviors, basic needs security, mental health, and more.
June 24, 2024
College affordability continues to be a concern for people across the nation which fuels the notion that a postsecondary education is not as valuable as it once was. As states work toward achieving their credential attainment goals, it’s important to examine the impact of expenses associated with pursuing a credential and student retention.
June 25, 2024
Student basic needs and mental health are key student success conversations on campus around the country. Data from the Trellis Strategies Student Financial Wellness survey reinforces this and shows a high prevalence of food and housing insecurity and the alarming rates of depression and anxiety in students.
August 14, 2024
It is important for institutions to understand their students’ barriers and struggles and provide crucial support services as needed. Students who feel connected to and supported by their institution develop a stronger sense of belonging.
August 20, 2024
Our 2023 Student Financial Wellness Survey findings tell us 42 percent of students facing basic needs insecurities simultaneously experience major depressive disorder (compared to 20 percent of their counterparts without food or housing related challenges).
September 17, 2024
The findings of our 2023 Student Financial Wellness Survey show 38% of respondents consider themselves workers attending school rather than students who work. Trying to fit academics around a work schedule can create competing priorities and force these modern learners to regularly choose between needs and goals. In this discussion, we will talk about ways in which a postsecondary credential can be achieved while working.
September 18, 2024
Data-driven research can inform policies and practices that dismantle barriers to college access and success, ensuring that high-quality, high-value postsecondary education is within reach for every student.