Creating a Campus Customer Service Culture
October 17 @ 12:00 pm – 1:00 pm CDT
There are many variables that affect student enrollment, retention, and success. Some are uncontrollable, but the one thing a college or university can control is the way it treats its students. Learn how Alabama State University created a strategic plan and campus culture to increase customer service to students.
Panelists:
- Dr. Quinton Ross
University President - Dr. Tanjula Petty
Institutional Effectiveness, Strategic Initiatives, & Transformation - David Hammond Jr.
Planning & Evaluation Specialist