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Creating a Campus Customer Service Culture

October 17, 2024 @ 12:00 pm 1:00 pm CDT

There are many variables that affect student enrollment, retention, and success. Some are uncontrollable, but the one thing a college or university can control is the way it treats its students. Learn how Alabama State University created a strategic plan and campus culture to increase customer service to students.

Panelists:

  • Dr. Quinton Ross
    University President
  • Dr. Tanjula Petty
    Institutional Effectiveness, Strategic Initiatives, & Transformation
  • David Hammond Jr.
    Planning & Evaluation Specialist

Interested in More?

Thanks for Attending Our Virtual Webinar

Trellis Strategies is a strategic research and consulting firm dedicated to advancing postsecondary education and strengthening the workforce by delivering unparalleled insights into the student experience, from application through graduation. 

301 Sundance Pkwy
Round Rock, Texas 78681 United States
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512-219-5700
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